Privacy Policy

MADAMA RESIDENCE WEBSITE – PRIVACY POLICY

PRIVACY POLICY, GENERAL DATA PROTECTION REGULATION COMPLIANCE AND COOKIES

Madama Residence is committed to safeguarding the privacy of all visitors to this website. Thus, we have created the following Privacy Policy to provide information regarding what data we collect from hotel guests and visitors to the site, as well as how we use this data to improve our services and what we do to look after personal information. Information regarding personal data protection rights is also provided below. We advise visitors to read the contents of this page carefully and agree with the policy before proceeding to use our services or website. Please note this policy might change according to current legislations. These changes will not be explicitly announced; however, they will be updated here.

APPLICABLE LEGISLATIONS

Cyprus law applies to Madama Residence. We comply with the requirements of these laws with regards to the handling of all Personal Information and Data processing.

PRIVACY + PROTECTION OF PERSONAL DATA

We collect and process personal data such as name, address, age, gender and spending activity within the hotel only when it is absolutely necessary. This data is protected by us and will never be sold, passed on, distributed, used for profit or publicised in any way. In cases where consent is needed, we will always obtain it in advance. Consent can be withdrawn by you at any time. Those under the age of 16 need parental consent before using the hotel services.

WHY WE COLLECT PERSONAL DATA

We gather your personal data for the following purposes:

1. Website traffic monitoring: Like most sites, this site uses Google Analytics (GA) to track user activity. We use this data to determine the number of our site visitors to better understand how they find and use our web pages. Although GA records data such as your geographic location, your device, your web browser, and your operating system, none of this information identify you to us. GA also records your computer's IP address, which could be used to identify you, but Google does not provide access to it. We believe that Google is a third data processor that is compliant with the requirements of European legislation.

2. Contact forms and e-mail links: If you choose to contact us using a contact form or an email link, none of the data you provide will be stored to our site or transferred or processed by any third party data processor as defined below in the section «Our third-party data processors». Instead, these data will be sent to us via an SMTP protocol (Simple Mail Transfer Protocol). Our SMTP servers are protected by a TLS security protocol (also known as SSL), meaning that email content is encrypted before being sent over the Internet. The content of the email is decrypted by our local computers and devices.

3. To Improve Guest Customer Service: Personal data is gathered by the hotel team, to enable us to deliver a smooth reservation and ensure guest needs are met and requested services are provided. Keeping a history of guest spending within the hotel also allows us to confirm prior transactions and reconcile statements or invoices. This data collection also allows us to contact guests when relevant or necessary, in relation to your stay, for customer satisfaction purposes, to request feedback or regarding current promotions, offers or other information.

HOW WE COLLECT PERSONAL INFORMATION

Cookies: Personal data is collected when you visit our data via cookies. These are small data files consisting solely of a set of text information that the site transmits to the web browser on your computer's hard disk, either temporarily throughout your visit , or sometimes for longer periods, depending on the type of cookie. Cookies perform different operations (for example, you are distinguished from other site's visitors or remember certain info for you like your preferences) and are used by most websites to improve your user experience. Each cookie is unique to your browser and contains some anonymous information. A cookie typically contains the name of the cookie field, the cookie's lifetime, and a value (usually in the form of a randomly generated unique number). If you do not want to accept cookies, you can block them by adjusting the settings on your Internet browser.

Basic types of cookies include:

• Session cookies: These are temporary cookies that remain in the cookie file of your device's browser only during your visit and are deleted when you close the browser.
• Persistent cookies: These remain in the cookie file of your device's browser even after the browser closes, sometimes for one year or more. Permanent cookies are used when the site administrator may need to know who you are for more than one visit (e.g., to remember your username or your site configuration preferences).
• First-party cookies: These are cookies installed on your browser and/or hard drive of your device from the site you are visiting. This includes assigning a unique ID to you, in order to monitor your site navigation. Site creators often use first-party cookies to handle visits and for identification purposes.
• Third-party cookies: These are cookies used by third parties, such as social networks to track your visits to the various sites they advertise. The site administrator has no control over these third-party cookies.
• Google Analytics cookies: Google Analytics cookies are performance analytics/logging cookies that allow us to collect anonymous information about how visitors use our site. These cookies can inform us on how many visitors use the site, the visit's time and duration, and also provide information on how visitors navigate across the site. This information helps us improve the way our site works. They are anonymous information and do not contain personal information. The information collected by the Google Analytics cookies about our site is transferred and stored on Google's servers in accordance with Google's privacy policy.
• Video providers cookies: Video providers can place cookies on your device if you watch their video on our site. If you disable these cookies, you may not be able to see the embedded videos on our site.
• Social Networks cookies: Third-party social networks can place cookies on your device if you choose to share a web page of our site with another third-party Social Network site, by clicking on one of the «share» buttons. If you disable these cookies, you will not be able to share any of our content with third-party social networks

THIRD PARTY PERSONAL INFORMATION PROVIDERS

We have carefully selected third parties to process personal data for us, who will receive your Personal Information in the course of providing services. These parties protect your Personal Information in a manner consistent with the principles articulated in this Privacy Policy

 

DATA PROTECTION RIGHTS

The following are the rights you have pursuant to the provisions of the GDPR and the applicable local legislation in relation to the data protection:-

• Request access to your personal data (commonly known as a “data subject access request”).

• Request correction of the personal data.

• Request erasure of your personal data.

• Subject to the legal basis on which the processing activity is based, you may object to processing of your personal data.

• Request restriction of processing of your personal data.

• Request the transfer of your personal data to you or to a third party.

• In case the processing of the data is performed subject to your consent, you may withdraw consent at any time.

 

DATA SECURITY AND BREACHES

We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. For any of your personal information stored in our database, Madama Residence has appropriate security measures in place to prevent any breach of data security to prevent your personal data from being lost, used or accessed in an unauthorised way. We will notify you and any applicable regulator of a breach where we are legally required to do so and report any unlawful violation of our database or any third party data processing database to all relevant stakeholders, as well as authorities within 72 hours of the violation.

Data Protection Officer

Questions or concerns regarding this privacy policy should be directed to the Data Protection Officer by writing to the following email address: admin@madama.cy